Responsible, for maintaining a 95% or higher customer approval rating. While providing high quality technical support, of high-speed data, Wi-Fi, and voice over IP with first call resolution, to over 250,000 subscribers. Responsible for all aspects of software and hardware installation, re-installation, set up and configuration. Provided leadership, training and work guidance to less experienced personnel. Provided secondary support of billing and cable repair departments. Honors: Senior High Speed Data Technician, Acting floor lead technician, highest resolution percentage, and volume on the call center floor for six consecutive years, ICOMS Billing System Conversion Team, and Quality Customer Service award.
Responsibilities: Providing support to Wells Fargo bankers nationwide with policy and procedure questions. Also filing Federal Regulation E fraud claims. Escalate and route calls as appropriate.
AS
Concentration: Computer Support
Bachelor's of Science
Concentration: Business
This BrandYourself profile is automatically optimized to show up high in Google